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Frequently Asked Questions

Question 1:

Is the trade information service provided by Freights21 available only for Malaysia SME exporters?

A: Yes, our trade information service is dedicated specifically to SME exporters based in Malaysia. We focus on assisting Malaysian exporters in navigating trade regulations, market trends, and other aspects of international trade.

Question 2:

Can I choose multiple HS codes for the trade information service?

A: The free service covers support for one HS code of your choice. This allows us to gather trade information specific to your product category and provide tailored assistance accordingly.

Question 3:

How long is the duration of the free trade information service for Malaysian SME exporters?

A: The free trade information service is available for a period of 12 months to Malaysian SME exporters. During this time, you will receive monthly compiled reports with relevant trade information related to your product and industry.

Question 4:

How will I receive the compiled trade information reports?

A: The compiled trade information reports will be sent to you via email. Please ensure that you provide us with accurate contact information to ensure seamless delivery.

Question 5:

Is my information kept confidential?

A: Yes, we prioritize the confidentiality and security of the information you provide. Your data will be handled with utmost care and used solely for the purpose of delivering the trade information service to Malaysian SME exporters.

Question 6:

Can I terminate the free trade information service after subscribing?

A: Yes, you have the option to terminate the free trade information service at any time during the 12-month duration. We understand that circumstances may change, and we respect your decision. Simply notify us through the provided contact channels (, and we will process your request accordingly. Please note that once the service is terminated, you will no longer receive the monthly compiled trade information reports.

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